ph 18 Privacy Policy

When you register and use ph 18, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, contact details such as your mobile number and email address, and your registered payment information. We also collect technical data generated by your use of the platform, including your device type, IP address, browser information, and session activity logs. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents to confirm your eligibility and comply with Philippine regulations. All information you provide is collected directly from you at the point of registration or during subsequent account updates, and we do not collect data from third-party sources without your knowledge.

The personal information we collect is used primarily to create and manage your ph 18 account, process deposits and withdrawals, and deliver the sports betting, casino, and live casino services you have signed up for. We also use your data to verify your identity and age, detect and prevent fraud or prohibited activity, and comply with our obligations under Philippine law and our operating authorisation. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our platform policies — these communications are not optional as they relate directly to your account. We do not use your personal data for unsolicited marketing without your consent, and we do not sell or rent your information to any third party for their own commercial purposes.

ph 18 does not share your personal information with third parties except where it is necessary to operate the platform or required by law. We work with trusted service providers — such as payment processors and identity verification partners — who handle data on our behalf under strict confidentiality agreements and are not permitted to use your information for any purpose beyond the specific service they provide. Where we are legally required to disclose information to a government authority, regulatory body, or law enforcement agency in the Philippines, we will comply with that obligation. In the event of a business transfer or restructuring, your data may be transferred to a successor entity, and you will be notified of any such change in advance. We will never sell your personal data to advertisers, data brokers, or any other commercial third party.

ph 18 takes the security of your personal information seriously and applies appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and access to personal information within our systems is restricted to authorised personnel only. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for such additional period as may be required by applicable Philippine law or our regulatory obligations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention procedures.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have specific rights in relation to the personal information we hold about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to object to certain types of processing where permitted by law. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention requirements. If you wish to exercise any of these rights, you may contact our support team through the channels listed on the FAQ page, and we will respond to your request within a reasonable timeframe. We are committed to handling all data subject requests fairly, transparently, and in accordance with our obligations under Philippine law.

ph 18 uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and help us understand how players navigate and use our services. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the site. We may also use analytics cookies to collect aggregated, anonymised information about how the platform is used, which helps us identify areas for improvement and optimise performance for Filipino players. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

ph 18 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account or registered contact details. We encourage you to review this page periodically so that you are always aware of how we handle your personal information. Continued use of the platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. If you have any questions about this policy or how your data is handled, the FAQ page is a good starting point, and our support team is available to assist you further.